Reference

Open your privacy choices clearly

Your ternate toto account connects lobby access, wallet records for DANA, OVO, GoPay and QRIS, and device checks under one Privacy Policy.

DANA privacy recordsOVO wallet checksGoPay request trailQRIS receipt log
ternate toto Open your privacy choices clearly
CONTACT ROUTES

Check privacy help paths

Privacy questions need a direct route, not a generic inbox. Our team handles account-data requests every day from 09:00 to 23:00 WIB through live chat and WhatsApp, with email kept for documents or longer explanations. When you write to us, include your account phone number and the last wallet rail you used so we can match the request without asking for full payment credentials.

Team online

Live chat

Use the chat bubble after login for quick privacy questions about cookies, device sessions or wallet data. We answer between 09:00 and 23:00 WIB and may ask you to confirm your account phone number.

WhatsApp

Send a privacy request through the WhatsApp number shown inside your account menu. Keep screenshots limited to the issue, and cover DANA, OVO, GoPay or QRIS balances that are not needed for checking your identity.

Privacy email

Email [email protected] for correction, export or deletion requests that need attachments. We log the time received, reply with the next account step, and keep the thread tied to your request.

DATA CARE

Manage data security with us

Account privacy is part of how we run the lobby, wallet and sign-in flow.

Data we collect

We collect account name, phone number, login time, IP range, device type and wallet rail selected.

Payment records

DANA, OVO, GoPay and QRIS receipts are kept with timestamps and account IDs so deposits and withdrawals can be matched.

Cookie choices

Cookies help us remember language, login status and basic fraud signals.

Account security

Use Account > Security > Active Sessions to see recent device access and end a session you do not recognise.

Retention handling

We keep transaction records as long as needed for wallet reconciliation, dispute checks and lawful requests.

Privacy changes

Ask for correction, export or deletion by live chat, WhatsApp or [email protected].

Ask privacy questions before joining

Before you join, we want you to understand what happens to your data after you create an account, move funds through local wallets or enter a game room. These answers cover the privacy points we are asked most often: what we collect, why we keep it, how to reach us, and what you can ask us to change. They apply to the account you manage on ternatetoto.xyz.

We collect your account name, phone number, password hash, login timestamps, IP range and device type. We also record wallet rail choices such as DANA or QRIS so account activity can be matched when you contact us.

No. We do not sell personal data. Limited data may be shared with payment processors, hosting partners or fraud checks only when needed to run the account, answer your request or meet lawful obligations.

Payment receipts are linked to your account ID, timestamp and amount so deposits or withdrawals can be checked. We do not store wallet PINs, and our team will never ask you to send a PIN in chat.

Yes. Contact live chat, WhatsApp or [email protected] with your account phone number and the field that needs correction. We may confirm identity before changing wallet names, email addresses or login details.

Cookies keep your login state, language preference and basic security signals in the browser. On Android Chrome, check Settings > Site settings > Cookies if you want to clear browser cookies after ending a session.

Wallet and withdrawal records are kept for reconciliation, dispute checks and lawful requests. Chat logs and marketing preferences are kept for shorter operational periods unless they are tied to an active account case.

We check which data can be removed and which records must remain for payments, security or lawful reasons. If access is affected, we explain the account impact before changing anything where local law permits.